MD Kitchen & Baths —
bilingual by default.

EN + ES inbound bouncing between two operators, mid-conversation.

MD's buyer profile is roughly even between English-first and Spanish-first. Without a bilingual agent, inbound was handed off mid-thread when a Spanish reply came back to an English first-touch — or vice versa. The owner ended up shadow-reading both inboxes to make sure nothing was dropped at the language handoff.

• Roughly even EN + ES inbound mix
• Two operators rotating language coverage
• Mid-thread handoffs caused lost context and slow replies
• Owner shadow-read both inboxes to catch dropped threads

Same architecture as KCD. Bilingual agent, MD's finish library.

The deployment is the same shape as KCD with a different finish catalogue and different module count. The AI agent qualifies inbound in both languages without escalating, and writes a draft scope-of-work into the owner's inbox per qualified lead. The owner signs from email — there's no portal to log into.

• Odoo 19 — Estimating, BOM, install scheduling
• Next.js site with bilingual lead capture
• AI agent qualifies in EN + ES, drafts SOW
• Managed Hetzner hosting with daily Postgres backups

KCD's blueprint, ported to MD's catalogue. Shorter build slice.

The second deployment ran faster because the architecture was settled. Discovery confirmed MD's catalogue and the bilingual edge cases. Build proceeded in two-week reviewable slices, biased toward the finish library since the modules were KCD-parity. Handoff was a one-week shadow on the live floor.

• Week 0 — Paid discovery, scoped MD's catalogue + bilingual cases
• Weeks 1–6 — Build slices reviewed every two weeks
• Week 7 — AI agent trained on MD's quote language
• Week 8 — One-week shadow on the live floor, then handoff

One agent on both languages. SOW drafts in the owner's inbox per lead.

Bilingual inbound is qualified by one agent, not two operators on rotation. The mid-thread handoff is gone. The owner sees a draft SOW for each qualified lead and signs from email — no portal round-trip.

• EN + ES inbound qualified by one agent, no escalation
• Draft SOW lands in the owner's inbox per qualified lead
• Owner signs from email; no portal round-trip
• Operator rotation freed up for shop-floor work

Owner quote — currently being recorded.

Real attributed testimony from MD's owner is in scheduling and will live here once recorded. We don't run synthetic quotes on this site. If you want to talk to MD directly about running a bilingual agent, ask on the call and we'll set up a fifteen-minute reference chat.

Phase two — finish-library expansion and a referral program in the agent.

Two add-ons are on deck. An expansion of the finish library with the agent re-trained against the new SKUs; and a light referral program woven into the agent's confirmation flow — so a qualified lead can name a referrer and the owner sees that attribution on the SOW.

• Finish-library expansion + agent re-training pass
• Referral attribution in the agent's confirmation flow
• Optional — install-photo capture pushed back into Odoo job records