Galaxy —
two pipelines, one floor.

Showroom volume drowned the custom-build pipeline.

Galaxy had one inbox. Walk-in showroom inquiries — high-volume, fast-turnaround — sat next to custom-build RFQs that needed twenty minutes of qualification. The showroom always won attention by sheer count. Install scheduling lived in three different spreadsheets that didn't agree about which crew was on which job that week.

• One inbox carried both showroom + custom-build inbound
• Install scheduling split across three uncoordinated spreadsheets
• Custom-build RFQs lost attention to showroom volume
• No discriminator on inbound — every lead looked the same in the CRM

Odoo for the pipelines, a Next.js site that routes by intent.

The new site asks one question early — is this a showroom inquiry or a custom build — and routes the rest of the form accordingly. Odoo carries quoting, install scheduling, and the multi-line catalogue. The result: showroom leads land in a fast-turnaround pipeline, custom-build leads land in a slower pipeline with the qualification that earns the time.

• Odoo 19 — Quoting, install scheduling, multi-line catalogue
• Next.js site with project-type intake split
• Showroom + custom-build pipelines separated in CRM
• Managed Hetzner hosting

Paid discovery, then a phased ERP migration to keep the floor running.

Discovery scoped the pipeline split before scoping the ERP. The migration ran phased — quoting and install scheduling first, multi-line catalogue second — so the floor was never down. Handoff was a one-week shadow on the live floor with the install coordinator and the sales lead.

• Week 0 — Paid discovery, scoped the pipeline split
• Weeks 1–4 — Quoting + install scheduling went live
• Weeks 5–8 — Multi-line catalogue migrated in
• Week 9 — One-week shadow with install coordinator + sales lead

Custom builds are no longer drowned by showroom volume.

Two pipelines, two service-level expectations, one CRM. Showroom inquiries get the fast-turnaround they need. Custom-build RFQs get the qualification time they earn. Install scheduling lives in the ERP — the spreadsheets are archived, not maintained.

• Showroom + custom-build leads in separate pipelines with their own SLAs
• Install calendar lives in Odoo, not in three spreadsheets
• Project-type discriminator carried on every new lead
• Sales lead reviews custom-build RFQs without walk-in noise

Owner quote — currently being recorded.

Real attributed testimony from Galaxy's owner is in scheduling and will live here once recorded. We don't run synthetic quotes on this site. If you want to talk to Galaxy directly about the pipeline split, ask on the call and we'll set up a fifteen-minute reference chat.

Phase two — AI agent on the showroom pipeline and an installer-portal trial.

Two add-ons are on deck. An AI agent on the showroom pipeline — same architecture as KCD and MD — to triage walk-in inquiries before the showroom team replies; and a small installer portal so subcontracted crews can confirm jobs and post photos without the install coordinator paging them.

• AI agent on the showroom pipeline (fast-turnaround triage)
• Installer portal — confirm jobs, post photos, no paging needed
• Optional — light catalogue search on the public site